Sizing and Fit
What size should I get?
🏃♂️ Fit Guide: Our shirts have an athletic, slim fit for a looser feel, we suggest going one size up!
📏 Check out our size chart on each product page for the best fit.
💬 Need help? Contact us anytime for sizing advice!
What if I get the wrong size?
📏 Size Tip: Before buying, please check the Size Guide (you’ll find the button right under the product title).
🔁 Need a different size? No worries you can return or exchange easily through our Returns Portal in the Help section at the bottom of our site!
Product Information
How do I wash and take care of my clothing?
To keep your item looking great for years, follow these simple sportswear care guidelines:
🧺 Care Tips: Keep your gear looking fresh!
✅ Wash by hand or on a 30°C gentle cycle
🔄 Turn inside out before washing or drying
🌤️ Hang dry to protect the fabric and prints
How can I get notified for new releases?
📣 Stay Updated: Don’t miss out on new drops, exclusive offers, and discounts!
👉 Follow us on Instagram or join our email list — just scroll to the “Join The Team” section at the bottom of our site.
What is Goal2Go guarantee
✅ Our Guarantee: We stand by the quality of our products!
🔁 Returns & exchanges are available within 14 days of purchase.
💥 If your item arrives faulty or damaged, we’ll make it right — with a replacement or full refund, whichever you prefer.
Shipping and Delivery
When will my order get shipped?
📩 Order Confirmation: You’ll get an email right after placing your order.
🛠️ Processing Time: Orders are prepared within 3–6 days.
🚚 Shipping: Once ready, your order is shipped right away!
When will my order arrive?
⏱️ Shipping Time: Orders are processed within 3–6 days, then shipped by our overseas partner 🌍 (delivery takes 7–13 days).
📦 Total wait time: About 2–3 weeks from purchase.
💬 If your order takes longer, contact us at Support@goal2goshop.com— we’re happy to help!
Can I track my order?
🔍 Track Your Order: Head to our Order Tracking page to check your delivery status.
✉️ Just enter your order number and the email you used at checkout.
💬 Need help? Reach out anytime at Support@goal2goshop.com.
Do you ship to my country
🌍 Worldwide Shipping: We deliver to 40+ countries across the globe!
🇦🇺 Oceania: Australia, New Zealand
🇪🇺 Europe: Most EU nations + UK, Norway, Switzerland & Turkey
🇺🇸 North America: USA, Canada, Mexico
🇯🇵 Asia: Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel, Nepal
✈️ Wherever you are, we’ve got you covered!
Why is order taking longer than specified
📦 Delivery Time: Orders usually arrive within 2–3 weeks of purchase.
⏳ Sometimes delays happen due to:
🚚 Busy courier depots (+2–3 days)
📍 Remote delivery locations (+1–2 days)
🌐 Customs checks for international orders (+3–5 days)
💬 If your order is a few days late, contact us at Support@goal2goshop.com — we’ll check with the courier for you!
Orders and Payments
What can I do if I entered the wrong delivery address?
📦 Need to Change Your Address?
Mistakes happen! 😅 You have 72 hours (3 days) to update your address after ordering. This helps us process your order smoothly.
✅ Tips: Double-check your address at checkout to avoid delays.
📧 To update: Email us at Support@goal2goshop.com.
🚚 If delivery fails: We can reship your order or refund you.
Can I cancel or change my order?
✏️ Change or Cancel Your Order?
We get it—mistakes happen! 😅 You have 72 hours (3 days) to request changes after placing your order.
✅ Tip: Double-check your order details at checkout to avoid issues.
📧 To update: Email us at info@false9fits.com.
Where is my order confirmation?
📧 Order Confirmation
You’ll get an automated email right after you place your order—sent to the email you used at checkout.
🔍 Can’t find it?
- Search for “Goal2Go” or your item name
- Check junk/spam folders
- Sometimes it can take up to 1 hour
🚚 Next: You’ll also get a shipping confirmation once your order is on the way!
Returns
Can I return or exchange an item?
🔄 Returns & Exchanges
Yes! You can return or exchange items within 14 days of purchase.
📌 How: Use our Returns Portal to submit a request.
❌ Note: Custom/personalized items cannot be returned or exchanged.
💎 Quality Issues: Orders with defects are covered by our Goal2Go Guarantee for a replacement or refund.
📖 Tip: Check our Guarantee & full return policy before buying.
How do I make a return?
🔄 Returns & Exchanges
You can return or exchange items within 14 days of purchase.
📥 How: Submit your request via our Returns Portal. Our team will review it and email you return instructions once approved.
⚠️ Things to know:
- Custom/personalized items cannot be returned or exchanged.
- Return postage is paid by the customer (no prepaid labels).
📦 After we receive your item:
- Return: Full refund to your original payment method 💳 (email confirmation sent)
- Exchange: New order is processed 🚚 (email confirmation sent)
⏱ Refunds: Allow 2–5 working days after email notification for processing.
📧 Questions? Contact us at info@false9fits.com.
Where is my refund?
💸 Refunds
Once we get your returned items, we’ll process your refund to your original payment method.
📧 You’ll get a confirmation email when it’s done.
⏱ Timing: Funds usually appear in 2–5 working days after the email.
What can I do if my product is faulty?
⚠️ Product Issues
We take quality seriously! If your item has a fault, email us at Support@goal2goshop.com with:
- 📝 Description of the issue
- 📸 Photos of the fault
⏱ Report within 60 days.
💎 Covered: Faulty items are protected under the Goal2Go Guarantee. Our team will review and offer a refund or replacement.